Refund Policy

Thanks for shopping at CCFireTester- CHANGCHI SECURITY EQUIPMENT CO., LTD. - Fire alarms inspecting tools developer in Taiwan. Please notice that the light rust and weld mark is normal on metal based product. If you are not satisfied with your purchase, please check the policies below and let us know if there’s anything we can do.

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging costs.

Your item needs to have the receipt or proof of purchase.

After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to your credit card (or original method of payment). An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies.

Shipping & Returning costs
You will be responsible for paying returning costs, such as both side tariff, freight and related charges. Returning costs are non-refundable. If you receive a refund, the cost of returning will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.

Contact Us
If you have any questions on how to return your item to us, contact us.

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